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Hello Queens & Kings, Thanks for shopping at Cam Chan'e & Chateau Chan’e If you are not entirely satisfied with your purchase, we're here to help. Shipping Please allow 2-5 business day for your order to be processed. You will be responsible for paying for the shipping costs associated with your returned item. Shipping costs are non-refundable. If you receive a store credit or decide to exchange an item, the cost of return shipping will be deducted from your refund. Returns All items are inspected prior to shipping. All returns have a 48 hour return policy. All Returns or exchanges must be reported 48 hours after the delivery date provided by the mail carrier. Items visibly worn, damaged, or with foul body odor, will not be accepted. Please allow 48 hours for your store credit or exchange to be issued. All sale items are FINAL sale. No exchanges or store credits will be considered for markdown or sale items. For more Questions and inquiries please contact camchane@gmail.com and allow up to 48 hours for a response.